Privacy Policy

Last updated: [ March 30, 2025 ]

Introduction

Welcome to sanbix.com. At sanbix.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit and interact with our website.

Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: This includes information such as your name, email address, phone number, and shipping address when you make a purchase or create an account.
• Payment Information: When you make a purchase, we collect payment details, such as credit card information, to process your order securely.
• Browsing Information: We collect data about your interactions with our website, including your IP address, browser type, and referring website.
• Cookies: We use cookies and similar technologies to enhance your browsing experience and collect data about your preferences and activities on our website. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery.
• Customer Support: To provide customer support and respond to your inquiries and requests.
• Marketing and Promotions: To send you updates, offers, and promotions about our products and services if you've opted in to receive such communications.
• Website Improvement: To analyze user behavior and preferences to improve our website's functionality and user experience.
• Legal Compliance: To comply with legal obligations and protect our rights. (Legal Basis: Legal Obligations)

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party service providers who assist with order processing, payment processing, website optimization, and analytics. (e.g. payment gateways, shipping companies, analytics companies).
• Legal Compliance: If required by law or to protect our rights, property, or safety.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Order history is retained for 2 years for accounting and customer service.
• Marketing data is retained until you opt out.
• Browsing data is retained for 6 months for site analytics.

Data Security

We implement reasonable security measures, including SSL encryption, firewalls, and access controls, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the following rights:

• You can request a copy of your personal information.
• You can correct inaccuracies in your personal information.
• You can request the deletion of your personal information under certain circumstances.
• You can opt-out of marketing communications.
• You can request to receive your data in a commonly used format.
• You can request to limit how we use your data.
• You can object to the processing of your data in certain situations.
• You can lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at the contact information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies, including third-party analytics tools like Google Analytics and the Facebook Pixel, to collect information about your browsing activities. These technologies help us analyze website traffic, personalize content, and improve user experience. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes. We will post the updated policy on our website with the revised "Last Updated" date.